Refund policy
1. Alcohol Purchases
University Liquors does not sell alcoholic beverages directly through this website. All alcohol transactions are facilitated and fulfilled through third-party platforms.
- Final Sale: In accordance with state law, alcoholic beverages cannot be returned once the delivery is completed.
- Third-Party Liability: University Liquors is not responsible for items once they have been picked up by a delivery partner.
- Issues & Disputes: If you received a damaged or incorrect item via third-party platforms like DoorDash or UberEats, please report the issue directly through their respective apps to initiate a refund or resolution.
2. Apparel & Merchandise Returns
For items sold directly through our website (apparel, glassware, etc.), we have a 14-day return policy. You have 14 days after receiving your item to request a return.
Eligibility Requirements:
To be eligible for a return, your item must be:
- In the same condition that you received it (unworn or unused).
- Free of odors (smoke, etc.), stains, or pet hair.
- With tags still attached and in its original packaging.
- Note: Minor variations in color due to screen settings or slight placement differences in printing are not considered defects.
Non-Returnable Items:
- Sale Items: All items purchased on sale or clearance are final sale.
- Gift Cards: Non-refundable and cannot be exchanged for cash.
- Custom Products: Personalized merchandise cannot be returned unless there is a physical manufacturing defect.
3. Restocking Fees & Shipping
To keep our operations running smoothly, we apply the following terms to website returns:
- Restocking Fee: All eligible returns are subject to a 20% restocking fee, which will be deducted from your final refund amount.
- Free Return Shipping: We provide free return shipping for all products sold directly through our site. We will provide the prepaid label once your return request is approved.
4. How to Start a Return
- Contact us at customer.service@universityliquors.net with your Order Number and reason for the return.
- If your return is accepted, we will email you a prepaid return shipping label and instructions.
- Warning: Items sent back to us without first requesting a return will not be accepted.
5. Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately. In the event of our error (wrong size sent or manufacturing defect), the 20% restocking fee will be waived.
6. Refunds
We will notify you once we’ve received and inspected your return.
- Approval: If approved, you will be refunded on your original payment method within 10 to 14 business days.
- Calculation: Your refund will equal the original purchase price minus the 20% restocking fee.
- Processing Time: Please remember it can take time for your bank to post the refund. If more than 15 business days have passed since approval, contact us at customer.service@universityliquors.net.
European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Your item must still meet the "original condition" requirements listed above.